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You receive an error when trying to update Acrobat or Reader.
Installing Adobe Reader DC is a two-step process. First, you download the installation package, and then you install Reader from that package file. You don't have to remove the older version of Reader if you are installing Reader. For step-by-step installation instructions, see Install Adobe Acrobat Reader DC | Mac OS.
Uninstall Acrobat DC or older versions of Reader
Acrobat Reader
- There is no uninstaller for Reader in Mac. You can directly delete the application from the Applications folder.
Acrobat DC
- Choose Applications > Adobe Acrobat DC, select the Acrobat DC Uninstaller, and double-click it.
- Follow the onscreen instructions to uninstall Acrobat.
In the Authenticate dialog box, type the macOS user name and password for an administrator account and click OK.
In case you do not remember your password, refer the Apple document: https://support.apple.com/en-in/HT202860. - The uninstaller removes only Adobe Acrobat files from the system. It does not remove Acrobat Reader files, Acrobat user data, or files that are shared with other Adobe applications.
- There is no uninstaller for Reader in Mac. You can directly delete the application from the Applications folder.
Do one of the followings to reinstall your application:
- Reader: Go to the Adobe Reader Downloads page and click Install Now.
Refer the article Install Adobe Acrobat Reader DC | Mac OS for detailed instructions.
To install older versions of Reader, refer: Install an older version of Adobe Reader on Mac OS. - Acrobat: Download Acrobat from the Acrobat downloads page. Click the installer to start the installation process.
- Reader: Go to the Adobe Reader Downloads page and click Install Now.
- Start Reader or Acrobat, and choose Help > Check For Updates to install the latest update to your product.
This solution works best for error 1301 but can be used to troubleshoot other updater error conditions. For instructions, see Enabling and using the 'root' user in Mac OS X on the Apple website.
After enabling the root user account, log in to the root user account and retry updating Acrobat or Reader.
Solution 3. Update Acrobat Reader and Adobe Acrobat manually
Installers for all supported products also appear on the product download pages (except for the full Acrobat). You can download and manually install these products as follows:
- Open the product.
- Choose Help > About Acrobat or Acrobat Reader.
- Note the version.
- Close the product.
- If you do not have the latest version installed, download the needed installer from the following locations:
- Adobe Reader full installers and updates for Mac OS.
- Adobe Acrobat updates for Mac OS.
6. Click the installer to start the installation process.
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The log file is a file generated and appended to at runtime with status, operational, and error information describing what the Updater is doing. This information helps diagnose runtime problems.
In the case of installation failures, check the updater log file to know the reason of failure.
Log location
Macintosh (Reader): ${HOME}/Library/Logs/Adobe/Adobe Acrobat Reader Updater.log
Macintosh (Acrobat):${HOME}/Library/Logs/Adobe/Adobe Acrobat DC Updater.log
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Below is a list of few error codes and the suggested steps to try to resolve the errors.
| Error | Title | Solution |
|---|---|---|
| 1001-1099, 1100 | Cannot download update files. Please verify that you are connected to the Internet and check for updates again. | Try downloading Reader directly from this page. |
| 1101-1199, 1200 | Cannot save files to disk. Please check for updates again. | Check for permission issues. Run Disk Utility > Repair Permissions. |
| 1201-1299, 1300 | Your version of cannot be updated because the application contents have been changed. The update could not be applied because the application contents were modified since the original installation. Please reinstall and check for updates again. | A file has changed or is missing. Uninstall and reinstall the program. |
| 1301-1399, 1400 | Your version of cannot be updated at this time. Please check for updates again later. | Enable the root user account and check updating the application. |
| 1401-1499, 1500 | An error occurred. Please check for updates again later. | Restart the Mac and retry. |
| 1501-1899 | Updater will try again. | Restart the Mac and retry. |
For details on how to configure and troubleshoot the Updater, see the Acrobat-Reader Updater Guide.
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If you are on a Windows computer, see Install an older version of Adobe Reader | Windows.
Installing Adobe Reader is a two-step process. First you download the installation package, and then you install Adobe Reader from that package file.
Before you install, make sure that your system meets the minimum system requirements.
Note:
If you're running Mac OS X 10.9 or later, install the latest version of Reader. For step-by-step instructions, see Install Adobe Acrobat Reader DC on Mac OS.
Select your operating system, a language, and the version of Reader that you want to install. Then click Download now.
When asked whether to open or save the .dmg file, select Save File, and then click OK.
Important: If you do not see this dialog box, another window could be blocking it. Try moving any other windows out of the way.
Double-click the .dmg file. If you don't see the Downloads window, choose Tools > Downloads.
If the download package doesn't appear in the Downloads window and a Thank You screen remains visible, click the download link on the Thank You screen.
Double-click the Adobe Reader [version] Installer.pkg to start the installation.
If a dialog box appears telling you to quit Reader, close Reader, and then click OK.
When the Install Adobe Reader dialog box appears, click Continue. Follow the onscreen instructions to install Reader.
Note:
If you're running Mac OS X 10.9 or later, install the latest version of Reader. For step-by-step instructions, see Install Adobe Acrobat Reader DC on Mac OS.
Select your operating system, a language, and the version of Reader that you want to install. Then click Download now.
If a dialog box appears telling you to quit Reader, close Reader, and then click OK.
When the Install Adobe Reader [version] dialog box appears, click Continue. Follow the onscreen instructions to install Reader.
When the Install Succeeded window appears, click Close.
To see if other users are experiencing similar download and installation problems, visit the Acrobat Reader forum, or the Deployment & Installation forum on AcrobatUsers.com. Try posting your problem on the forums for interactive troubleshooting. When posting on forums, include your operating system and product version number.
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