1. Citrix Receiver For Chrome Browser
2. Citrix Receiver Chrome Web Store

Tried both on a windows computer in the Chrome browser, as well as on a chromebook. Enter the URL, and it shows the netscaler logon page for a second, and then errors and says, 'You must whitelist the ID of Citrix Receiver in StoreFront. All of the Citrix documentation I see is that you only do this if you are repackaging the app. Open the Chrome Web Store and search for Citrix Workspace to download and install the app to your Chromebook. NOTE: Use the Citrix Workspace App to access AppsToGo, NOT your web browser. MacOS or iOS Devices. Open Self Service, click on and install Citrix Workspace. Open Google Chrome and search for the “Chrome Web Store” on your Chromebook. Search for Citrix Receiver. Click on the + ADD TO CHROME button and then Add App on the pop-up dialog box. Wait for Citrix Receiver to install. Click LAUNCH APP in the pop-up window that appears. If this does not appear click on the launcher menu button (circle) at. Use a text editor to open the web.config file for Receiver for Web. This is typically located in the C:inetpubwwwrootCitrixstorenameWeb directory, where storename is the name specified for the store. Search for 'pluginassistant' and change the.

On this page:

• Windows and macOS
  • Install Citrix Workspace app

Citrix Receiver For Chrome Browser

Overview

Follow the instructions below to use Citrix Workspace app with IUanyWare, as recommended by UITS. If you prefer to use the light version, see Access and use IUanyWare with Citrix Receiver for Web.

For help with IUanyWare, contact your campus Support Center, or search this KnowledgeBase.

Windows and macOS

Install Citrix Workspace app

Windows

• Follow these instructions to download and install the latest supported version of Citrix Workspace app. UITS does not support the use of any other version.
• Your computer should be running Windows 10 or Windows 8.x.
• Use the browser of your choice to install Citrix Workspace app and launch IUanyWare.
• The correct IUanyWare URL is https://iuanyware.iu.edu; to avoid misleading warning messages, always use the https:// prefix for a secure connection.

To install the UITS-supported version of Citrix Workspace app:

1. Go to receiver.citrix.com.
2. The site will auto-detect your operating system, and provide a link to download the appropriate installer. Click the link to download the installer.
3. Your download will automatically launch; click the installer to run it.
4. Leave Enable Single Sign-onunchecked.
5. Leave Add Account unchecked. Proceed to Launch IUanyWare applications, below.

macOS

• Follow these instructions to download and install the latest supported version of Citrix Workspace app. UITS does not support the use of any other version.
• For supported versions of macOS, see Prerequisites to install Citrix Workspace app.
• Use the browser of your choice to install Citrix Workspace app and launch IUanyWare.
• The correct IUanyWare URL is https://iuanyware.iu.edu; to avoid misleading warning messages, always use the https:// prefix for a secure connection.

To install the UITS-supported version of Citrix Workspace app:

1. Go to receiver.citrix.com.
2. The site will auto-detect your operating system, and provide a link to download the appropriate installer. Click the link to download the installer.
3. A new Citrix page will open. Double-click the *.dmg download, and then click to install Citrix.
4. Follow the installation instructions.
5. Leave Add Account unchecked. Proceed to Launch IUanyWare applications, below.

Launch IUanyWare applications

To launch an application or desktop in IUanyWare:

1. Log into IUanyWare.
2. At any time, including when launching applications, you may be prompted to select Open Citrix Workspace/Receiver Launcher. Click remember my choice for Citrix Workspace/Receiver Launcher to avoid being prompted each time.
3. On the 'Welcome' screen:
   • If you have Citrix Workspace app installed, click Detect Receiver.
     • In some cases, after you click Detect Receiver, you may need to click Already installed.
   • If you don't have the app and don't want to install it, click Use light version.
4. You'll land on your HOME tab, from which you can access your favorites.
5. Select the APPS or DESKTOPS tab, and then click the icon of the desktop or app you wish to launch.

Switch between Citrix Workspace app and web Receiver

You can switch between using Citrix Workspace app and the web Receiver (the 'light version').

1. At the top right, click the gear icon, and then select Account Settings.
2. Click Change Citrix Receiver.
   • Select Detect Receiver to use Citrix Workspace app, installed on your machine.
   • Select Use light version to use Citrix Receiver for Web.

Add or remove favorites

To add a favorite in IUanyWare:

1. On the APPS or DESKTOPS tab, locate an application you'd like to place in your favorites.
2. Click the star at the top left.

To remove an application or desktop from your favorites:

1. On the HOME tab, locate the application or desktop you'd like to remove from your favorites.
2. Click the star at the top left.

Search in IUanyWare

To search for anything in IUanyWare, click the magnifying glass at the top right of the IUanyWare Storefront and fill in the search field. All apps and desktops that match your search terms will display.

iPhone, iPad, and iPod touch

To access and use IUanyWare apps on your iPhone, iPad, or iPod touch, you must first install and configure the currently supported version of Citrix Workspace app.

To view a list of supported iOS versions, see Citrix Workspace app for iOS.

To install and configure Citrix Workspace app on your iOS device:

1. Search the Apple App Store for 'Citrix Workspace' to find the appropriate app, and then install it.
2. Once the app is installed, tap Workspace to launch it, and then tap Get Started.
3. In the 'Address' field, enter https://storefront.iuanyware.iu.edu/, and then tap Next.
4. Enter your IU username and passphrase.
5. After you enter your credentials:
   • If you have the Duo Mobile app installed on any device, you'll automatically receive a Duo push. Accept the push to complete your configuration.
   • If you don't have the Duo Mobile app installed but have at least one phone number set up for Duo, you'll automatically receive a call at your primary Duo phone number. Accept the call to complete your configuration.
6. Enter your IU username and passphrase a second time, if prompted.

Once you're logged in, you'll see your list of favorites on the main screen. Click + (the plus sign) to the left of the window to see a list of available applications and desktops.

If you do not see a list of apps and desktops:

1. Close and then relaunch the Workspace app.
2. Click the gear icon at the top right, and select Manage Account.
3. Under 'Select your account', click the option connected to your username.
4. Click + (the plus sign) again to see a list of available apps and desktops.

From here, browse the software category folders to find your desired applications. Tap the corresponding + (plus sign) to add an application to your list of favorites on the main screen. Tap a software icon to launch a virtualized application. When you're finished with your application, close it the same way you close the desktop version.

Search in IUanyWare on your iOS device

There is one search field for the iOS Citrix Workspace app. To get to the search field, click + (the plus sign) to the left of the window; the search field is at the very top of the panel that opens.

Android devices

To access and use IUanyWare apps on your Android device, you must first install and configure the currently supported version of Citrix Workspace app.

If Citrix Workspace app is already installed on your device, you may have trouble connecting to IUanyWare after the app upgrades to a newer version. To avoid this problem, before using these instructions, open the installed version and delete your existing account.

To install and configure Citrix Workspace app on your Android device:

1. Search the Google Play store for 'Citrix Workspace' to find the appropriate app, and then install it.
2. Once the app is installed, tap Workspace to launch it.
3. On the Welcome screen, tap Get Started.
4. For 'Address', enter https://storefront.iuanyware.iu.edu.
5. If prompted, accept the server certificate.
6. Enter your IU username and passphrase.
7. In the 'Domain' field, if prompted, enter ads.iu.edu.
8. Tap Sign on and complete a Duo Two-Step Login.

Once installation and setup are complete, in Citrix Workspace app, tap the site you added, enter your IU passphrase, and then tap Log On to access and use available IUanyWare apps. By default, you'll land on your HOME tab. To search for other apps or desktops, select the menu bar at the top left and tap APPS or DESKTOPS.

Search in IUanyWare on your Android device

There is one search field for the Citrix Workspace app for Android. Click the search icon at the upper right to search all available applications and desktops.

Chrome OS devices

On Chrome OS devices (such as Chromebooks):

1. Go to the Web Store and search for 'Citrix Workspace'. Make sure to select the app offered by Citrix, and install it. Once it's installed, open the app.
2. In the 'Account URL' field, type https://storefront.iuanyware.iu.edu, and then click Connect:.
3. Under 'Please log on to IUAnyWare', log in with your IU username and passphrase, and then complete a Duo Two-Step Login.
4. You will land on your HOME tab. Click the APPS or DESKTOPS tab to see other published options.

Add or remove favorites on your Chrome OS device

To add a favorite in IUanyWare:

1. On the APPS or DESKTOPS tab, locate an application you'd like to place in your favorites.
2. Click the star at the top left.

To remove an application or desktop from your favorites:

1. On the HOME tab, locate the application or desktop you'd like to remove from your favorites.
2. Click the star at the top left.

Search in IUanyWare on your Chrome OS device

To search for anything in IUanyWare, click the magnifying glass at the top right of the IUanyWare Storefront and fill in the search field. All apps and desktops that match your search terms will display.

Solution

There can be multiple reasons behind this issue as the error message we are getting on Web browser is very generic. To isolate and resolve this issue please follow these steps:
1. From test machine ping the base URL and confirm the IP you are getting:

• Case 1: Unable to resolve any IP

• Case 2: Able to resolve Load Balancing VIPs IP

1. Browse 'Store for Web' using IP address of StoreFront/localhost on StoreFront server and confirm if you are able to login and see resources, check this on all the StoreFront servers
2. If you are able to login and see resources then it should be a configuration on LB VIP causing the issue then troubleshooting should be done on NetScaler.
3. If you are still getting same error then troubleshooting should be done on StoreFront.

• Case 3: IP resolving to one of the StoreFront's IP

• Case 4: Incorrect Trusted domain Configured

To resolved: Correct the domain name or select 'All Domains' under 'Manage Authentication Methods' for NetScaler Passthrough

1. Ping the base URL from StoreFront servers, each StoreFront server should resolve the base URL to it's own IP if now then create a host entry (https://support.citrix.com/article/CTX235907).
2. Make sure you are able to browse default IIS page as StoreFront is dependent on IIS.
3. Make sure that the Default Store was never deleted from the StoreFront server. Deleting the default Store can corrupt StoreFront and we may need to reinstall StoreFront.
4. Confirm if StoreFront services are running, Citrix Cluster join service can be in disable state(only works when we add a new server to Server Group).
5. Check event viewer on StoreFront server. There can be multiple Receiver for Web events, e.g. 'Failed to run discovery' or 'Unable to resolve/find URL at 443/80'.
   • This can happen because of bindings on IIS. Make sure if the base URL is https then there should be https binding on StoreFront server with valid certificates if not then change base URL to http and confirm you have http/port 80 binding on IIS.
6. Check authentication methods in Store> Manage Authentication Methods
   • If authentication method available is Username and Password and you have selected Smart Card in Manage Authentication Methods then StoreFront will not find a way to authenticate users and give errors

Problem Cause

Citrix Receiver Chrome Web Store

Additional Resources